GovTech Operation Centre Helpdesk
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Activity overview
Latest activity by GovTech Operation Centre Helpdesk-
GovTech Operation Centre Helpdesk created an article,
What’s New in VICA 1.25.0
Improvements Movable Chat Icon on Mobile Devices We have improved our chat icon to be movable on mobile devices, improving the browse experience for users. The icon will automatically snap to the ...
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GovTech Operation Centre Helpdesk created an article,
What’s New in VICA 1.13.0
Improvements 1. Chat interface improvements – Better presentation of Sources Sources are now presented in card form and are scrollable. Previously, the sources took up too much vertical space which...
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GovTech Operation Centre Helpdesk created an article,
What’s New in VICA 1.12.0
Improvements 1. Chat interface improvements a. The text box now extends as users type, allow for better readability. This is capped at 3 lines, and applied to all of VICA’s chat interfa...
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GovTech Operation Centre Helpdesk created an article,
What’s New in VICA 1.11.0
Improvements Sharing of Chatbot for Starter Tiers You’ve created your bots—now it’s time to share them! We’ve made it easier for you to share your bots with team members without needing them to l...
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GovTech Operation Centre Helpdesk created an article,
What’s New in VICA 1.10.0
Improvements 1. Indexing status for File Data Sources Similar to last release, we’ve included a new Status column for the Files data source. This indicates the bot’s readiness to respond to your qu...
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GovTech Operation Centre Helpdesk created an article,
What's New in VICA 1.9.1
Improvements 1. Indexing status for Website Data Sources We’ve included a new Status column for our data source. This indicates the bot’s readiness to respond to your query. Status and meaning: ...
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GovTech Operation Centre Helpdesk created an article,
What's New in VICA 1.8.10
Improvements 1. Streamlining User and Access Management Changes We’ve combined User Management and Team Management into New Team Management Page. Administrators, you no longer have to worry about n...
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GovTech Operation Centre Helpdesk created an article,
What's New in VICA 1.8.9
Improvements 1. Draft Environment for Data Sources (Gen AI enabled bots) Most internal-facing bots are Generative AI enabled, meaning the bots are referencing the Data Sources to generate a respons...
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GovTech Operation Centre Helpdesk created an article,
What's New in VICA 1.8.7
Improvements 1. Updated information on the Analytics Dashboard Firstly, the tooltip for the Chatbot Quality score has been updated to reflect the new components. Secondly, receiving more Thumbs ...
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GovTech Operation Centre Helpdesk created an article,
What’s New in VICA 1.8.6b
Improvements 1. Duplication and Confusion Rates in Analytics Head over to your Analytics, you will be able see the scores for Duplication and Confusion Rates. We’ve introduced the new Quality Sc...