What's New in VICA 1.2.0

Improvements

Fitting room migration from https://webchat.vica.gov.sg/ to VICA Admin Console
- This is a 'test' page where you can have a 'look and feel' of your chatbot, also for testing of the chatbot
- Users will now need to login to VICA Admin Console to view/test the chatbot (Admin / Editor role only)
- Steps to view NEW webchat fitting room:
  1. Login to VICA Admin Console
  2. Select Chat App
  3. Click on Gear icon
  4. Select Web Chat tab

Knowledge Gap Analysis Tool (aka. TRAINING) is now available
- Users will be able to see user utterances which triggers the Fallback Intent and then reclassify/train the utterances to respective intents.
- No-match conversations (Conversations that triggers the fallback intent) will be shown here between 12:00am to 11:59pm (24 hours)
- Steps to access the Training Tool:
  1. Login to VICA Admin Console
  2. Select Chat App
  3. Click on Training
  4. Review the questions, select the question to be added to intents, to create new intents, or to be removed from training page.

Intent Page - Set end flag conversation from Intent is now available
- Setting end flag conversation from Intent will enable "Thumbs up / Down" rating for bot response to end-users
- Steps to enable/disable the end flag conversation:
  1. Login to VICA Admin Console
  2. Select Chat App
  3. Select Intents, go into intent detail
  4. Toggle the button for "Set this Intent as end of conversation" to enable/disable thumbs up/down for the chatbot.

Fixes

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