What's New in VICA 1.7.0

Improvements

1. Give Fallback Value when GenAI is unable to answer, and allow thumbs interactions 

• If GenAI is unable to answer, chatbot will return the Default Fallback Response instead of "I don't know", "I'm not sure" etc.
• When GenAI provides a response, thumbs interactions can be captured/tracked to assess effectiveness via intent analytics.

2. Multi-turn conversation for Generative Chatbots

• If query hits a fallback and triggers the Generative Response, chatbot should have memory of the past 2 messages (total of 3 messages sent by user).
• Chatbot should be smart enough to understand what the messages are relevant, and which are not.
• Example: 
  • "What is the weather?"
  • "What is the cost of the bike?"
  • "What about the red one?"

Chatbot should be able smart enough to ONLY reply to the cost of the red bike, and not anything related to the weather.

Fixes 

• Stability enhancements 
• Various miscellaneous bug fixes