What's New in VICA 1.6.5

Improvements

1. 'Intents' module has been renamed to 'Knowledge Base'

This is to better reflect and include the new tools we are bringing to you in the future.

• Expanding the Knowledge Base module allows agency users to:
  (a) Access the ‘KB Management’ previously known as ‘Intent Management’ page
  (b) Access ‘Import Job’ (explained below in #2)
  (c) ‘Uncategorised’ remains unchanged
  
  

2. 'Bulk Import' is now available in VICA’s Admin Console

Agencies with a list Q&A Pairs (in CSV format) can now mass import them into your KB. This is to support agencies who have previously used our Q&A Generator, but faced difficulties with Bulk Importing of the Q&A Pairs.

• Under Knowledge Base, select ‘Import Job’
• Then select ‘Bulk Import’
• This will efficiently process and batch import your Q&A pairs into the KB, streamlining the process for you
• Available for VICA 2 only

3. Add New Q&A Pairs from the Training Page

As we shift towards Q&A Pairs more, the Training Page has been upgraded to meet your current processes. Agency users can review the Unmatched and Matched phrases, and create a New Q&A Pair directly from the Training Page (no longer needing to go to the KB page to add new Q&As).

• Clicking on any of the User’s Questions will expand the Chat Transcript
• You will now see 2 new buttons  – ‘Train’ and ‘Back’
• The ‘Train’ button allows you to "Create New Q&A Pair" directly
• "Add Selected to Custom Dialogue" allows you to add users’ questions as Training Phrases to certain intents that exists on the Custom Dialogue
• Available for VICA 2 only

Fixes 

• Stability enhancements 
• Various miscellaneous bug fixes

New features within the next 14 days

1. Q&A Generator (BETA) will be coming to the Admin Console

What this means for you:

• Greater convenience to use the Generator, no need to visit an external site
• Able to upload files directly from GSIB
• You can access this via “Knowledge Base”, “Import Jobs”
• Available for VICA 2 only