What’s New in VICA 1.5.7

Improvements  
 

1.    New Analytics Overview page for CSAT with average CSAT Score Trend Card

• New CSAT tab added to Bot Summary.
• User can see average customer satisfaction rating over time.

       2.   File attachments to be uploaded and sent to Zendesk livechat service provider

• File size limit: 7 MB
• File Format: .docx, .xlsx, .pptx, .doc, .xls , .ppt, .pdf, .JPG, .JPEG, .PNG

Fixes 

• Stability enhancements 
• Various miscellaneous bug fixes