What's New in VICA 1.5.6

What’s New in VICA 1.5.6

Improvements  
 

1.       New Analytics Dashboard shows Bounce Rate of Sessions 

·       Calculation = 1 - (number of sessions that have at least 1 real user query / total number of sessions)

·       Tooltip = % of all chatbot sessions in which no other user interactions (apart from opening of widget) is observed 

                 2.   Analytics Dashboard now only shows data in PRD environment

·       Analytics raw data file shows sessions triggered in PROD environment

·       Analytics Dashboard - Analytics will not take into account transcripts that were created in DRAFT environment.

Fixes 

·                  Stability enhancements 

·                  Various miscellaneous bug fixes